Service Hours
DART On Call service is available Monday thru Friday - no weekends
or holidays.
Morning pick-ups begin at 5:45 am and run until 8:45 am primarily
to the Park & Rides at Dahl’s 86th St. and Hickman
Road.
Afternoon pick-ups begin at 3:45 pm and run until 6:30 pm,
primarily from the Park & Rides at Dahl’s 86th St.
and Hickman Road.
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A Ride for Everyone
All DART On Call vehicles are wheelchair accessible. Adults
must accompany children under 6.
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Trip Requests
Phone DART On Call at 283-8100. Please
give the DART representative your:
- Name
- Phone Number
- Date of Travel
- Departure location
- Destination
- Time you wish to arrive
If you leave a message requesting an On Call trip, a DART
On Call representative will call and confirm your trip.
Same-day trips can be made, on a space-available basis, by
calling at least 30 minutes in advance. Trips may be
scheduled up to 7 days in advance.
Service is based on availability and assigned on a first-come,
first-served basis. The driver will schedule a pick-up time.
However, the actual vehicle arrival time may vary by 15 minutes.
Be ready! Upon arrival, the driver will wait 5 minutes for
the passenger to board the vehicle.
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Cancellations/No Shows
To cancel or change your trip reservation, please call 283-8100 at
least 30 minutes prior to the scheduled pick-up time, or
a "no-show" will be recorded. More than 4
no-shows in a calendar month may result in a suspension of
your On Call service.
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Flexibility
On Call representatives will make every
effort to accommodate your trip needs. During periods
of high demand, your trip request may be more easily accommodated
if you are willing to travel at a slightly different time
or by a less-direct route to your destination.
Guaranteed Ride Home
If you are a monthly pass holder, ride
an Express or Urbandale On Call and have a personal emergency
while at work, DART will provide alternative transportation
home or to your vehicle between the hours of 8:00 a.m. -
3:30 p.m., Monday - Friday. A
DART vehicle will arrive within 30 minutes to pick you up. Call
283-8100 for more information.
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Fares
Click
here for On Call Fares.
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